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Video Lesson Series

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Returns

Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To launch a refund request, complete the customer support form here.

Refunds (if applicable)

Once your request is received, we will notify you of the approval of your refund.

Upon approval, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company as it may take some time before your refund is officially posted. 

Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at help@hearandplay.com.

Exchanges (if applicable)

If you would like to exchange one product for an equally priced product, please complete the customer support form here.

Get Free Piano
Video Lesson Series

Simply enter your first name & e-mail to access 4 FREE video piano lessons:

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